Last updated: 21/08/2025

At Twelve Year Flame, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://twelveyearflame.com.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details – name, email address, phone number, billing and shipping address.
  • Order information – products purchased, payment details (processed securely via third-party providers).
  • Account information – login details if you create an account.
  • Technical information – IP address, browser type, cookies, and device data.
  • Marketing preferences – your subscription to our newsletter or promotions.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, enquiries, or account.
  • Send promotional emails (only if you’ve opted in).
  • Improve our website, products, and services.
  • Comply with legal obligations (e.g., tax, fraud prevention).

3. Sharing Your Information

We respect your privacy and never sell your data. However, we may share your details with trusted third parties such as:

  • Payment processors (e.g., Stripe, PayPal) to complete your purchase.
  • Delivery services (e.g., Royal Mail, couriers) to ship your order.
  • Website hosting & analytics providers (e.g., WordPress, Google Analytics) to run our site.

These parties only use your information to provide services on our behalf.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can manage or disable cookies in your browser settings.

5. Marketing & Emails

If you subscribe to our newsletter, we will send you updates about new candles, special offers, and promotions. You can unsubscribe at any time by clicking the link in our emails.

6. Data Retention

We will keep your personal data only as long as necessary:

  • Order records – up to 7 years (for tax and accounting).
  • Marketing data – until you unsubscribe or request deletion.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data (“right to be forgotten”).
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

To exercise these rights, please contact us.

8. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payments are processed securely by third-party providers.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.